How Taco Bell improved customer and employee satisfaction

Creating a faster, secure environment for staff, management, and guests

With the success seen at other quick serve restaurants within Restaurant Brands Australia (RBAU) using self-serve kiosks, Taco Bell chose to install 27 kiosks at 9 restaurants across Australia. The goal of the solution was to benefit the customer, the staff on the ground, and the management team responsible for monitoring the devices. For the customer, accuracy, speed of service, and overall experience were all improved. Management benefits were wide-reaching – from greater ease of monitoring, to expedited marketing roll-outs, to being able to test, then roll-out, security updates. “The real benefits of ChromeOS for the business are ease of fleet-wide management, security via the pre-updates, and the ability to provide the business with the analytics and key data they need to achieve the ROI,” says Cris.

“We’re in a partnership with Google,” says Cris Servadio, Australian Country Manager at Fingermark. “The computer inside our kiosks is a Chromebox. Our development team all rely on the Chrome app, hosted inside the Google Cloud Platform, to deliver updates, and manage the application. The cool thing we get from Google is the tools, which makes management easier than ever before. When we're dealing with 700 stores countrywide, we need the tools to make changes quickly and all at once, not one device at a time. Chrome Enterprise Upgrades gives us that capability.”