Secure and optimise your contact centre
ChromeOS enables contact centres to be cloud-first and agile. A cloud contact centre improves agent productivity, secures business data and supports IT teams with stress-free device deployment and management experience.
Boost agent productivity with the new ChromeOS Desk API.
Customer success starts with ChromeOS
The intuitive, secure-by-design OS that skyrockets agent productivity and delivers customer success.
245
%average three-year ROI on ChromeOS devices*
33
%reduced time to resolve per ticket*
77
%less time lost to device reboots*
*Source: IDC Business Value Snapshot, sponsored by Google ChromeOS, The Business Value of ChromeOS, doc #US50055223, January 2023
Enhance agent productivity and deliver customer success
Improve agent productivity by 19%, saving up to three hours per week in agent downtime with leading agent productivity solutions.
- Onboard agents quickly with a familiar, intuitive and error-free user experience.
- Increase agent productivity with workflow automation capabilities like ChromeOS Desks and background updates.
- Access cloud-based contact centre solutions through the browser or Windows apps through VDI solutions like Citrix and VMware.
Easily deploy devices and manage high turnover rates
Deploy ChromeOS 76% faster than Windows 102 and manage devices from anywhere.
- Deploy and set up devices in minutes with zero-touch enrolment. No need for imaging or configurations.
- Access on-prem, legacy or Windows apps with integrated virtualised desktops and the leading contact centre solutions, verified by Chrome Enterprise Recommended solutions.
- Manage devices remotely from the Google Admin console with 500+ configurable cloud-based policies.
No reported ransomware attacks on ChromeOS, ever.
Secure your business and customer data simply and quickly with built-in and proactive security at every level.
- Protect your endpoints from viruses and ransomware with built-in security that starts with the Titan C chip.
- Defend against malicious actors with a read-only operating system that blocks all executables from running and verified boot that ensures that the OS is not compromised before booting.
- Proactive security with sandboxing, data loss prevention, Google Safe Browsing and data backed up in the cloud.
End-to-end integrated solution
Zero-touch enrolment, built-in security and premium devices
Leading contact centre solutions that have been verified and optimised for ChromeOS
Tested and verified high-performance peripherals enhance agent productivity and experience
Between saving 250 hours of device bootup time per shift, re-assigning operational support staff and reducing support tickets – and based on the amount of tickets solved per hour – we estimate that contact centre productivity has improved by 25%
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