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Better Business Bureau serving eastern MA, ME, RI & VT uses Chromebooks for better service


Like most Better Business Bureau offices that serve different regions across the United States, this particular branch, serving eastern Massachusetts, Maine, Rhode Island, and Vermont, doesn’t have a designated IT department to handle users’ technical difficulties when they arise. After replacing Windows-based equipment with Chromebooks and Chromeboxes, this independently owned Better Business Bureau office soon discovered they didn’t need one after all.

About Better Business Bureau

The Better Business Bureau is a non-profit organization that services businesses and consumers in the community to advance marketplace trust.

Industries: Non-profit
Location: USA

Multiple layers of security, fewer IT hassles

Greatly reduced server costs and IT maintenance tasks

Sandboxing and encryption through Chrome Browser protects confidential consumer and business data from malware.

Servers for email and document servers are no longer needed, resulting in instantly reduced maintenance costs.

Other BBB offices in North America view this branch as a role model for cloud adoption.

Chromebooks, Chromeboxes with Chrome Enterprise Upgrade, and Google Workspace have given this branch of the Better Business Bureau the tools they need to work faster and provide better service to their community together. Collaborating through cloud-based apps anytime, anywhere, has greatly improved the staff’s response time and helped resolve consumer-reported issues faster than before.

Chromebooks and Chromeboxes give us even more freedom and help us lock down the security of information. Not only are we greatly reducing IT issues, we have saved roughly $900 per seat by purchasing Chromeboxes versus computers with added software. With a staff of approximately 50 people, the savings really add up.

Lisa Ventura, Vice President of Accounting and Administration, Better Business Bureau