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Fujitec: Using Chromebooks to keep people moving on escalators and elevators


To provide support and maintenance to its critical people-moving systems, such as escalators, elevators, and moving walkways, Fujitec’s on-site installation engineers needed fast access to technical data and technicians in local offices. The company’s fleet of Windows laptops needed slow and complicated VPN connections to connect to special Fujitec apps for customer and service records. By replacing Windows laptops with ASUS Chromebooks—and using Chrome Browser to access and log in to apps—onsite engineers benefit from fast boot-up times and app access without the need for VPNs.

About Fujitec

Founded in Osaka, Japan, in 1948, Fujitec sells, produces, installs, and maintains elevators, escalators, and moving walkways for clients worldwide using state-of-the-art technology, quality, and dependability.

Industries: Manufacturing
Location: Japan

Chrome Enterprise Results

Reduced device costs by half

Reduced operational costs through easier IT management and automatic security updates.

Reduced time and complexity needed to start meetings between on-site engineers and home-office technicians, using Google Meet and Chromeboxes.

Improved tech support for on-site engineers using Chrome Remote Desktop Provided service technicians with access to critical servicing data that lives in the cloud.

Chromebooks quickly connect engineers to service documentation in the cloud

Fujitec engineers like Chromebooks’ light weight and portability, compared to PC laptops. Engineers look at service documents in the cloud instead of downloading them to laptops, which means less worry about data breaches from lost devices. Since ChromeOS updates automatically, engineers don’t have to bring Chromebooks back to the office to update software or patch security vulnerabilities. The ease of use of Chromebooks inspired the company to adopt other Chrome Enterprise devices, including Chromeboxes and Google Meet in 15 offices across Japan.

It’s great to work with Google as their products and services are easy to use, available at a reasonable price, and always up to date.

Kenji Tomooka, Chief Information Officer, Fujitec