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Dr Agarwal’s Eye Hospital: Delivering advanced eye care


Dr. Agarwal’s Eye Hospital, a group of 70 eye care centers across India and Africa, uses the latest medical advancements in high-quality eye care but found that aging IT systems weren’t keeping pace with medical skills. By replacing outdated PCs with Nexian CB-116 and Acer C730 Chromebooks, Asus Chromeboxes, and LG Chromebases—as well as adopting Google Workspace—the hospital chain reduced trouble tickets and improved patient data systems.

About Dr. Agarwal Eye Hospital

Founded in 1957, Dr. Agarwal’s Eye Hospital has used the most advanced therapeutic technologies to treat tens of thousands of patients for conditions such as cataracts, diabetic retinopathy, and glaucoma. The hospital group has become an innovator in eye care, contributing several inventions and new therapies to the field.

Industries: Healthcare
Location: India

Chrome Enterprise Results

80 percent reduction in IT help tickets

Reduced time needed for doctors to capture patient notes.

Resulted in a one-time cost savings of 46 percent for devices and software.

Reduced IT help tickets by 80 percent.

With reduced help tickets, created more time for IT team to pursue projects that improve patient care.

Improved collaboration among employees.

Matching Modern Devices to Modern Medicine

By replacing outdated PCs and costly Windows licenses with Chrome devices combined with Chrome Enterprise Upgrade and Google Workspace, Dr. Agarwal’s Eye Hospital IT staff spend less time on admin tasks and more time on patient-focused projects—such as improving microscope maintenance.

Doctors use Chrome devices with 22-inch screens, which help them easily read diagnostic records and update patient files—transforming records from paper to digital storage. Sales and corporate staff use Chromebooks while traveling; front-desk teams use Asus Chromeboxes and Chromebases to manage billing. With Google Workspace tools like Google Drive and Google Sheets, admin staff can share billing data and store eye-imaging files.

When we added Chromebases to doctors’ examination rooms, they reduced the time needed to record patient notes by half. That gives doctors more time to consult with patients instead of taking notes.

Dilip Ramadasan, CIO/CTO, Dr. Agarwal’s Eye Hospital