Iroquois logo

Iroquois Healthcare: Changing the function of ChromeOS and ChromeOS devices to meet every need


Since early 2020, clinicians and staff with Iroquois Healthcare Association (IHA) in New York State have had to adapt to change that has touched nearly every part of how they do their jobs. Maintaining pandemic safety protocols and continuing to deliver care during pandemic-related closures and lockdowns have resulted in increased reliance on flexible technology.

In 2020 and 2021, IHA expanded its use of ChromeOS and Chromebooks to respond to the increased need for flexible solutions that fostered remote working and communication. Eighty long-term care organizations in the hospital group are using 5,000 new Chromebooks for resident video calls, telehealth, training, and accessing essential applications, as well as public kiosks in long-term care facilities.

About Iroquois Healthcare Association

Iroquois Healthcare Association serves 44 hospitals and health systems in 32 counties of upstate New York, spanning nearly 28,000 square miles. Its broad alliance of voices has helped IHA expand its focus to patient safety, healthcare reform, and the recruitment and retention of the nation’s best health care workers.

Industry: Healthcare
Location: United States

Chrome Enterprise results

Zero-touch enrollment means no setup time for IT

Flexibility of ChromeOS and Chrome devices allows them to perform many tasks in multiple ways in response to the pandemic.

IHA patients can stay in touch with loved ones and caregivers through video calls.

IHA staff access essential applications remotely through ChromeOS devices.

Devices shipped with zero-touch enrollment can be deployed with no setup time.

App compatibility and easy device management

IHA’s technology partner CDW has always recommended ChromeOS for its cloud-first design and flexible, cost-effective devices. Staff can access their workplace applications through Citrix, while PointClickCare, IHA’s electronic records application, can be set to start at login and used in conjunction with telehealth visits. With device management through the Admin console, devices can be easily shared among staff or switched from single user to kiosk mode. A recent order of 1,000 Chromebooks was shipped with zero-touch enrollment so they could be distributed immediately, with no setup needed by IT.

Chromebooks are so versatile that they’re used in various modes several times a day. One user can log in, while another user can use managed guest sessions to login as a guest user. No matter what changes come to our healthcare association in the future, we’ll be ready.

— Eileen Murphy, Senior Director of Special Projects, Iroquois Healthcare Association Workforce Investment Organization

About Partner

CDW logo

CDW is a leading multi-brand technology solutions provider to business, government, education, and healthcare customers in the United States, the United Kingdom, and Canada. Its broad array of offerings range from hardware and software to integrated IT solutions such as security, cloud, data center, and networking.