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Hackensack Meridian Health: Improving practitioner productivity and user experiences


Hackensack Meridian Health, a group of 17 hospitals employing over 34,000 in New Jersey, wanted to reorganize its operations and IT program to improve practitioners’ user experience, allow more people to work from home, and enable telemedecine. The challenges were many, such as the stringent security and compliance required in the healthcare industry; multiple locations including offices, hospitals, and ambulatory care centers; diverse roles and functions among workers, from administrators to nurses and doctors to call center workers; legacy applications still needed to perform mission-critical tasks; and the need to maintain productivity in a business devoted to maintaining health and saving lives.

Chrome Enterprise met these challenges with ASUS Chromebooks and Chrome Enterprise Upgrade, featuring built-in security features, easy centralized management of devices, users, and applications, and compatibility with virtualized software.

About Hackensack Meridian Health

Hackensack Meridian Health is a healthcare provider in Northern New Jersey with 17 hospitals and more than 500 ambulatory care centers, fitness and wellness centers, rehab centers, and skilled nursing centers.

Industries: Healthcare
Location: United States

Chrome Enterprise results

500 call center workers switched to work from home in only 2 weeks

Provides readiness for telemedicine.

Runs virtualized legacy applications without compromising security.

Maintains productivity regardless of where work is performed.

Allows rapid pivoting from office model to work from home model, even for dispersed workforce.

Builds confidence in digital transformation.

Transforming healthcare productivity

Hackensack Meridian Health chose Chrome Enterprise to speed up its digital transformation. Chromebooks became the device of choice in a variety of settings, including ambulatory exam rooms. The mobile workstation Chromebooks run Epic’s electronic health record solution, as well as Imprivata’s practitioner badge reader software.

Hackensack Meridian uses Citrix for access to legacy applications, giving workers at home the same experience they have at the office—a vital capability in the wake of COVID-19 closures and stay-at-home orders. Chrome and Google Workspace provide collaboration, videoconferencing, and productivity tools. IT resources are conserved through centralized management of the Chromebook device fleet, with minimal need for endpoint management.

In the past, IT organizations would spend a small amount on future technology and a much larger amount on managing legacy applications. We’re seeing a reversal of that, with more spending on flexible, cloud-based digital technologies.

Mark Eimer, CTO, Hackensack Meridian Health