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Lotte: Enabling digital transformation with Chrome Enterprise


To modernize its business and stay competitive, Lotte, the Japanese confectioner founded in 1948, began a digital transformation of its workplaces. The company wanted employees to work flexibly and remotely as needed, within a platform that included easy-to-use productivity tools. Security was also high on Lotte’s list of must-haves: Any platform the company chose needed to be secure as well as compatible with Lotte’s existing virtual desktop infrastructure (VDI), while also creating the possibility of eliminating VDIs in the future.

Lotte replaced over 2,600 desktop computers with Chromebooks. Using the Admin console, Lotte’s IT team can manage the device fleet over a wide variety of employee roles, departments, and settings.

About Lotte

Since the start of Lotte Co. Ltd. in 1948 making and selling chewing gum, Lotte has grown to be one of Japan’s largest candy and snack companies. The company’s mission is to provide superior products that customers love and trust.

Industry: Food manufacturing and sales
Location: Japan

Chrome Enterprise results

Exchanging VDIs for Chrome OS and Chrome browser

Chrome devices are flexible enough to be used by all workers, including those in sales, administrative, and factory positions.

Lotte employees maintain smooth communication when working remotely, using Google Meet and Google Chat.

Chrome OS and Chrome OS devices have helped Lotte increase operational efficiency.

Lotte workers have exchanged a conservative work culture for a forward-thinking digital mindset.

The right tools for successful digital transformation

Lotte adopted Google Workspace in 2018, so use of Chrome OS and Chrome devices was a natural next step to take. Lotte’s IT leaders decided that Chromebooks would be the workhorse of their digital transformation plan, since Chromebooks were flexible enough to keep workers productive in the settings where the devices were used—for sales teams working on the go, office staff working from home, and manufacturing workers accessing applications from the factory floor.

Employees with the highest IT literacy were given devices first, positioning them to provide support organically to colleagues who needed help learning to use Chrome OS.

On the administrative side, Chrome OS doesn’t require any antivirus software, and email is kept in the cloud, so there is a higher level of security than before, and our general impression is that administration is easier with Chrome OS.

— Hisao Ogata, General Manager of ICT Department, Lotte Co. Ltd.